Privacy Policy

1. Information We Collect

To provide professional B2B services, customize optical systems, and fulfill component orders, we collect the following categories of information:

• Business & Contact Details: Personal name, job title, corporate email address, corporate telephone number, physical shipping/billing address, country, and company name.
• Engineering & Technical Requirements: Machine vision application description, target material properties, defect characteristics, field of view (FOV) dimensions, working distance (WD), camera sensor models, and wavelength/filtering requests.
• Inspection Samples & CAD Models: Digital CAD drawings (.step, .iges), technical drawings, and high-resolution camera images of inspection targets provided by clients for laboratory testing.
• Payment & Transaction Information: Corporate banking details, wire transfer references, credit limits, and purchase order history. We do not store sensitive payment card details on our servers.
• Digital Footprint & System Usage: IP address, browser type, geographic location, referer logs, and navigation details collected through cookies and website analytics.

2. How We Use Your Information

Your information is processed to fulfill our contractual commitments to your business, answer technical queries, or comply with legal obligations:

• Response & Quotation: Processing your requests for pricing, hardware specifications, and custom system configurations.
• Laboratory Evaluation: Utilizing client-provided images, drawings, or physical samples in our optical laboratory to simulate and recommend the optimal lighting angle, color temperature, and lens magnification.
• Order Fulfillment: Managing manufacturing, quality control (QC) checks, shipping logs, export documentation, and customs clearance.
• Technical Support: Providing installation guidance, troubleshooting strobe controller trigger inputs, and assisting with optical system alignment.
• Communication: Informing you about new product releases (such as high-uniformity line scan lights or bi-telecentric lenses), software/firmware updates, or upcoming industry exhibitions.

3. Confidentiality of Client Samples and Intellectual Property

As a specialized B2B provider, we understand the critical importance of keeping your proprietary inspection targets and system designs confidential.

• Strict Laboratory Protocol: Client-provided physical samples, CAD models, and inspection images are accessible only to certified optical applications engineers directly assigned to your project.
• No Unauthorized Disclosure: We will never publish, share, or showcase images, videos, or drawings of your inspection targets, manufacturing defects, or final assembly lines without obtaining your explicit, written consent.
• Mutual Non-Disclosure Agreement (NDA): We actively support and encourage signing formal NDAs prior to receiving proprietary samples or customized project specifications.

4. Data Sharing and Third-Party Disclosures

LuxMV maintains a strict policy against selling, trading, or leasing business or personal information to third parties. We share information only with trusted partner entities that support our operations under strict confidentiality obligations:

• Logistics Partners: International express shipping companies (e.g., DHL, FedEx, UPS) and cargo forwarders for order shipment.
• Regulatory Compliance: Legal and tax authorities, customs brokers, and export control agencies when required by national and international laws.
• Authorized Distributors: Local regional distributors to provide you with local inventory, technical assistance, and billing services.

5. Data Security and International Transfers

To safeguard your data against accidental loss, unauthorized access, or leakage, we implement standard enterprise-grade security measures:

• Encryption of all data in transit using secure SSL/TLS protocols and secure cloud database architectures with multi-factor authentication.
• Physical access controls and secure network environments in our engineering labs and server centers.
• Restricted staff permissions, ensuring only relevant engineers and accounts team members have access to your client files.

Given our global sales footprint, information may be transferred and processed in countries other than your residency. We utilize Standard Contractual Clauses (SCCs) to ensure equivalent protection levels for data across borders.

6. Your Rights and Data Retention

We retain your business data for as long as necessary to maintain active sales history, process warranties, support custom designs, or fulfill financial reporting. You hold full rights to access, rectify, restrict, or request the complete deletion of your personal data from our systems. If you wish to update your business contact records or opt-out of technical updates, please submit a request to our compliance officer.

7. Contact Information

For questions, requests, or privacy inquiries, please contact our data compliance office:

LuxMV Technology Co., Ltd.
Data Compliance & B2B Client Relations
Email: info@luxmv.com